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  • Address IconCHAINEX REAL ESTATE L.L.C مكتب رقمoffice -20 ملك نورة فيصل عبدالله ال نصور - ابوهيل- Dubai, United Arab Emirates
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Privacy Policy

1. Introduction

We take your privacy seriously and are committed to safeguarding your personal information at Chainex Real Estate (“Company,” “we,” or “us”). Chainex Real Estate is represented by Chainex Real Estate LLC (which term includes all parent, subsidiaries, affiliates, group companies, partners, and agents of Chainex Real Estate LLC). We value you as our customer, respect your privacy, and are committed to protecting it through our compliance with this policy. This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting, and disclosing that information.

2. Consent to Data Processing

By visiting or using Chainex Websites, visitors and customers (users) confirm that they have reviewed this Policy (hereinafter referred to as “Consent”), understand its contents, acknowledge and accept all terms outlined herein (with an understanding of how their information is collected and handled by Chainex). Therefore, the use of the Website constitutes their genuine intent at the time of providing this Consent. If the visitors and customers do not agree with Chainex’s policies and practices, they may not use Chainex Websites.

3. The Sources of Personal Data

The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include, without limitation, the following:
  • Chainex Websites: These are websites we created for you that are operated by us. They include websites operated by Chainex under our own domains and web addresses (URLs) and our social media networks such as Facebook, Instagram, LinkedIn, etc.
  • Emails, text messaging services, and other electronic messages: These are the electronic text-based interactions between you and Chainex.
  • Chainex Customer Service: Any communication between you and our customer service center (e.g., phone, chatbot, email, WhatsApp, etc.).
  • Online/Offline Registration Forms: These include printed/digital registrations, surveys, or questionnaires collected via registration forms, contests, events, and promotions when you participate in one of our events, or visit our promotional stands to inquire about our offers.
  • Advertising: You might interact with one of our or our partners’ advertisements on our websites, and we might receive and collect this information.
  • Data We Create: Chainex may also create data about you when you avail of our services
  • Data from Other Sources: These include social media networks, market research agencies, Chainex third-party sales agents, registered brokers, promotional partners (such as banks, UAE Government entities, etc.), public sources, and data received when we acquire other companies.
We may automatically collect information about you when you use the sites or our services. For example, if you access the sites through a computer, we will automatically collect information such as your browser type and version, computer and connection information, IP address, pages you have visited, and standard web log information. We may use remarketing tools that will serve ads to you based on your location or the content you have explored on our site to render ads to you after you have left our site.

4. Information We Collect From You

To enable us to provide services to you, we process different categories of personal data, including but not limited to:
  • Contact Details: Includes home address, personal mobile number, and personal email address.
  • Identification Data: Includes your name, photo, citizenship, nationality, passport data, visa information, driver’s license information, and residency ID.
  • Web Data: Includes cookies, user activity logs, and website visitor interaction data.
  • Financial/Employment Data: Includes debit/credit card details, bank details, and occupation/employment.
  • Other Personal Information: Includes date and place of birth, gender, marital status, and address proof.
  • Records and Copies of Communication with Chainex: This includes recorded telephone calls, chatbot conversations, emails, and WhatsApp messages for training and quality purposes.
Unless restricted by applicable law, a visitor or customer agrees that all personal information/data relating to them, collected by Chainex from Chainex Websites from time to time, may be used and disclosed for such purposes and to such persons as may be in accordance with federal laws and regulations and as per Chainex Policies.

5. Options for Use of Information

In general, we use the information we collect primarily to provide, maintain, protect, and improve our current services and to develop new ones. This allows us to:
  • Respond to your queries and ensure we help you find the right property that suits your needs.
  • Personalize and provide you with information about Chainex’s services and latest offers.
  • Facilitate email campaigns carried out by our sales and marketing departments.
  • Facilitate advertisements.
  • Establish a working relationship with our tenants, third-party agents, and business partners.
  • Comply with legal requirements and exercise or defend legal claims.
  • Process your payments and protect against fraudulent transactions.
  • Enhance our services, online resources, and overall business operations.
Where required or permitted by law, personal information may be provided to others, such as regulators and law enforcement agencies. We may share with government or regulatory authorities upon request to comply with any court order, law, or legal process.

6. Data Storage and Retention

Your personal data is stored by Chainex on its servers and on the servers of the database management services Chainex engages, located in the United Arab Emirates. The personal information that Chainex collects from you may be transferred to and stored at a destination outside the UAE. Chainex retains data for the duration of the customer’s business relationship and otherwise as required under applicable law.

7. The Right to Withdraw Consent at Any Time

You may, at any time, withdraw your consent to the processing of personal data. Such withdrawal of consent shall not affect the legality of the processing based on the given consent before withdrawing it.

8. Updates on Policy

Chainex reserves the right, in its discretion, to change without warning or notice any information or material contained on the Chainex Websites related to Policies and Terms and Conditions under which the Chainex services are used and offered. It is important that the personal data Chainex holds about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

9. How to Contact Us

In case of any queries related to this policy, you can contact us in one of the following ways:
  1. Email us at info@int-chainex.com.
  2. Send us a communication to P.O. Box CHAINEX REAL ESTATE L.L.C
    مكتب رقمoffice -20 ملك نورة فيصل عبدالله ال نصور - ابوهيل- Dubai, United Arab Emirates    .